Frequently asked Questions

FlexLink provides assembly instructions, installation guides, and user manuals for its products. These documents are included in the system documentation and are available through the FlexLink Technical Library. If additional assistance is required please contact your local FlexLink Unit

FlexLink conveyor systems typically require very little maintenance. Specific requirements are detailed in the maintenance manual and schedule provided with the system documentation. Routine tasks may include inspections, cleaning, lubrication, and the replacement of wear parts at the recommended intervals to ensure reliable performance and a long service life.

Troubleshooting guidance is provided through product documentation and Knowledge Base articles covering common issues and corrective actions. If the issue cannot be resolved using available documentation please contact your local FlexLink Unit.

Recommended spare parts are defined in the system or project documentation. Standard components are generally available from FlexLink stock, while availability of other items depends on configuration and region. For spare part identification and availability, please refer to your documentation or contact your local FlexLink Unit.

FlexLink conveyor systems are modular and can be upgraded or modernized. Upgrade possibilities are evaluated based on the existing installation and documented system configuration, and are handled through your local FlexLink Unit.

Delivery times depend on the product type, system configuration, and project scope. Estimated delivery times are defined in the quotation and confirmed once the order is finalized and all technical and commercial details have been agreed. Actual delivery dates may vary depending on material availability, production capacity, and logistics conditions.

Yes. FlexLink delivers products internationally. Delivery terms, responsibilities, and logistics arrangements are defined in the quotation and governed by the applicable Incoterms. Any customs duties, taxes, or import fees are handled according to the agreed delivery terms and local regulations.

For order‑specific delivery information, please contact your local FlexLink sales representative or the contact person stated in your quotation.

Quotations are prepared based on documented requirements, system configuration, and project scope. You may submit a quotation request through the Online Store or contact your local FlexLink sales unit for a detailed evaluation and quotation.

Pricing depends on system configuration, size, level of customization, materials, controls, and any required engineering or services. These factors are assessed during the quotation process and documented in the scope of supply.

Pricing, commercial conditions, and delivery terms for larger orders or multiple systems are assessed during the quotation process and will be detailed in the commercial offer. To receive accurate information and ensure the most favourable conditions based on your specific requirements, please contact the local FlexLink Sales Unit with the details of your project.